Overpayment Prevention

• Accounts cannot go into a negative balance (no overpayments are allowed).
• If the balance reaches 0 while there are existing scheduled payments (either a plan arrangement or one-time payment), these scheduled payments will be canceled.

Case: Scheduled Payment Amount Exceeding Current Balance

• The system checks the Current Balance at the time a payment is scheduled to run. If the Current Balance is less than the Amount Scheduled, the system will process a reduced payment equal to the Current Balance.

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Note for Fees: If fees (such as service or convenience fees) are applied to the scheduled payment, they will be recalculated in cases like this 👆. This recalculation is important when fees are percentage-based, as it prevents overcharging.

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Organization File as Source of Truth for Current Balance

The system updates balances based on the data from imported files.

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Exception: This applies unless we have agreed to enable the Import Update Balance Logic Based on Last Payment Date Timestamp, in which case Tratta will not update the balance if it has more recent transactions than the last posted in the organization’s System of Record.

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Payment Plan Logic

Your organization controls the parameters that customers use to schedule a payment plan by setting rules in the Rules section:

• Minimum Payment Amount: Defines the minimum amount required for a single payment (whether one-time or part of a plan).
• Maximum Months Allowed: Specifies the maximum duration of a payment plan (the period between the Start Date and End Date, or between the first and last payment dates).
• One-Time and Payment Plans Schedulable Max Days: Defines the maximum allowed period from today for selecting the Start Date (default is 31 days; this can be adjusted by requesting support).

The Start Date, Frequency, Payment Amount, and/or End Date selected by the customer determine the future payment dates and the completion of the payment plan.