Updated: Jan 2025

↗️ Flow Diagram

Simplified Flow

Please, double click to increase the image.

Please, double click to increase the image.

Full Flow

Tratta IVR Flow_20250124.pdf

🇺🇸 Script English

Call Initiated

“Welcome to :organization Automated Phone Payment System. As options may have changed, please listen carefully to the prompts. This call is recorded and may be monitored. This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.”

Ask For Language

“To continue in English, press 1 or just wait on the line. Para español, presione 2.”

Ask For Account Number

Regular Numbers (Digits Only)

"Please enter your :organization file number followed by the pound key. Ignore any special characters, such as dashes or spaces."

"You have entered :account as your :organization file number. Press 1 to add more characters or press 2 if the information you have entered is complete."

"Verifying the specified :organization file number: :account."

Alphanumeric Numbers (Digits & Letters)

New Alphanumeric Prompt (only works when Account Verification is enabled):