Downloaded Emails

Bulk Daily Email Export Feature

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This feature can be enabled for your organization upon request. It allows all daily emails sent to customers to be exported as ZIP archives. These archives will be accessible in a designated SFTP folder.

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• Daily Archive Name:
  • {date}-payment-emails-eml.zip
  • {date}-payment-emails-pdf.zip
• Single Email File Name:
  • Pattern: {debtAccountExternalId}_{emailTemplateName}_{timestamp: Ymd-His}_{uniqueId}.{eml/pdf}
  • Examples:
    • RZ085346_charge-succeeded_20250321-135808_82517.eml
    • RS789012_paymentPlan-scheduled_20241203-160735_21234.eml

Emails Dowloaded from the Console App

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Users can download emails sent to customers from the Customer Page (Emails Block) or the Documents Section (Emails Tab).

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• Single Email File Name: the same as on bulk export 👆