This addendum is for agencies collecting accounts placed by creditor clients. If you buy debt, it applies to you too. You follow the same five milestones as every client; what differs is the rules your creditor clients set and what your inventory file carries.
If your creditor clients set different payment plan or settlement rules, tell us at kickoff and make sure your file carries a client code on each account. We set rules for your whole inventory or by creditor client.
You send your inventory by secure FTP file or by API. New placements, balance changes and closed accounts all come through that feed. Tell us how your file marks a closed account.
Send us your license numbers and the disclosures you are required to show. Your footer appears on every portal page and in confirmation emails.
Your compliance team signs off before you launch. Tell us who on your compliance side should join the sessions, or send us your compliance requirements and we will work from those.
Count the bank accounts that will receive consumer payments before kickoff. Each receiving account is part of merchant setup.
Most clients let plans on their old portal run out, and new plans start on Tratta.
The Tratta Onboarding Team